One of the reasons I founded The NipTuck Coach, a plastic surgery consulting business was due to my own cosmetic surgery disappointment and my post-surgery emotional roller coaster. You can read about my facelift experience and disappointing surgery results here.
My plastic surgery journey included, poor post-op care, poor communications and a less than desirable outcome. This fueled my insight into the psychological aspects of going under the knife, as well as what’s wrong with the plastic surgery industry today. I’m hoping to make a difference in patient communications.
I’m not new to the world of plastic surgery or the beauty industry. I’ve worked in the industry for many years, have had dozens of procedures and have an understanding of plastic surgery beyond most lay people. Despite all of my knowledge and insider connections the outcome of my surgery did not meet my reasonable expectations or an agreed upon outcome. My experience with my plastic surgeon was less than stellar and I had no one to turn to for advocacy and support.
You are probably wondering why this happened and how I’m dealing with it. A plastic surgeon’s best referral is a beautiful outcome. No plastic surgeon wants to have an unhappy patient, or so you would think. The goal is to rectify a less than optimal outcome by good communications, acknowledgment from the surgeon that the results could be better, and finding the best resolution for the patient. If the surgeon feels he/she cannot meet the patients expectations, then its up to the surgeon to do whatever is in the best interest of the patient, including referring to a colleague, who may be more skilled for this surgery. Finally, working out agreeable financial terms. (more…)